Refund and Returns Policy

At Limor Luxe, we aim to provide our customers with high-quality women’s handbags that bring elegance and style to their daily lives. However, we understand that there might be instances where you need to return or request a refund for your purchase. To make this process as seamless as possible, we have outlined our detailed Return & Refund Policy below.

This policy is designed to ensure complete transparency and to address any concerns you may have about returning a product or obtaining a refund.

General Return Policy

We accept product returns under the following conditions:

1. Return Period:
   • Products are eligible for return within 7 days from the date of delivery.
   • Any return requests beyond this period will not be accepted.
2. Product Condition:
   • The item must be unused, unwashed, and in its original condition.
   • All original tags, labels, and packaging materials must be intact.
   • Items showing signs of wear, damage, or tampering will not be accepted.
3. Eligible Products:
   • Only products purchased directly from our official website (www.limorluxe.com) are eligible for return.
4. Damaged or Incorrect Items:
   • If the item is damaged during transit or if you receive an incorrect product, notify us within 24 hours of delivery with photo evidence.

Non-Returnable Items

Certain items cannot be returned, including:

• Products purchased during special sales, promotional events, or clearance offers.
• Customized or personalized items that are tailored to your preferences.
• Items without original packaging or missing accessories.

How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us:
   • Send an email to sales@limorluxe.com or call us at +91-9818365995.
   • Provide your order ID, details about the product, and the reason for the return.
2. Approval Process:
   • Once your request is reviewed, we will confirm if your return is eligible.
   • Approved returns will receive a return authorization email with detailed instructions, including the return shipping address.
3. Shipping the Product:
   • Securely pack the item in its original packaging to prevent damage during transit.
   • Include all tags, labels, and accessories in the package.
   • Ship the product to the address provided in the authorization email.
4. Inspection:
   • Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return eligibility criteria.

Refund Policy

If your return is approved, we will initiate the refund process. Below are the details:

1. Refund Amount:
   • ₹199/- will be deducted from the refund amount as return shipping charges.
   • The remaining balance will be refunded to you.
2. Refund Method:
   • Refunds will be processed to the same payment method used during the purchase.
3. Timeline for Refund:
   • Refunds will be credited within 7 business days from the date of inspection and approval of the returned product.
4. Rejection of Refunds:
   • If the returned product fails inspection (e.g., damaged, used, missing components), the refund will be denied.
   • In such cases, the product will be returned to the customer.

Exchanges

We do not offer direct product exchanges. If you wish to replace a product:

1. Initiate a return for the item you want to replace.
2. Place a new order for the desired product on our website.

Shipping Charges for Returns

1. Standard Deduction:
   • A flat fee of ₹199/- will be deducted from the refund amount to cover return shipping and handling costs.
2. Free Returns Policy:
   • For cases of damaged, defective, or incorrect products delivered, return shipping charges will be waived.

Cancellations

1. Before Shipping:

• Orders can be canceled before they are dispatched.
• For prepaid orders, a full refund will be processed back to your original payment method within 7 business days.

2. After Shipping:

• Once the order has been shipped, cancellations are no longer allowed.
• In such cases, you can initiate a return upon receiving the product.

Common Scenarios and Solutions

1. Damaged Products:
   • If your product arrives damaged or defective, contact us within 24 hours of receiving the delivery.
   • Share clear photos of the damaged product and the packaging.
2. Incorrect Items:
   • If you receive a product different from what you ordered, notify us immediately.
   • We will arrange for a return and ship the correct item to you, based on availability.
3. Product Doesn’t Meet Expectations:
   • If you are dissatisfied with the product (e.g., size, design, or quality), you may return it as long as it meets the eligibility criteria.
4. Lost or Delayed Refunds:
   • If you haven’t received your refund within the specified timeframe, contact us at sales@limorluxe.com.

Important Notes

1. Secure Packing:
   • Customers are responsible for ensuring that the returned product is securely packed to prevent damage during transit.
2. Failure to Follow Instructions:
   • Returns that fail to comply with the instructions provided in the return authorization email will not be processed.
3. Additional Verification:
   • In some cases, additional verification or documentation may be required to process returns or refunds.

Terms and Conditions

• Limor Luxe reserves the right to modify this Return & Refund Policy at any time without prior notice.
• The policy in effect at the time of purchase will apply to your transaction.
• By purchasing from our website, you agree to adhere to the terms outlined in this policy.

How to Contact Us

If you have any questions or need assistance with returns or refunds, feel free to get in touch with our customer support team:

• Email: sales@limorluxe.com
• Phone: +91-9818365995

We are here to make your shopping experience smooth, reliable, and satisfactory.

Why Choose Limor Luxe?

At Limor Luxe, we prioritize your satisfaction by providing:

• A clear and transparent return process.
• Refunds processed within a reasonable timeframe.
• Supportive customer service to address any issues.

Shop confidently with Limor Luxe, knowing that our policies are designed with your convenience in mind!